Guangzhou Jinshuo Bo Technology Co., Ltd. (“we,” “our,” or “us”), located at 4F, H146, 11 Tangdong East Road, Tianhe District, Guangzhou, China, is committed to providing professional, reliable, and customer-focused services. This Team & Services Policy outlines our service standards, team responsibilities, and commitment to excellence in every interaction with our clients.
1. Our Team
Our team consists of experienced professionals in technology, design, product development, and customer service. Each team member is trained to provide expert guidance, respond promptly to inquiries, and ensure high-quality service delivery. We foster a collaborative and innovative work environment to maintain high standards of professionalism and expertise.
2. Customer Service Commitment
We are dedicated to providing timely and effective support to our customers:
Response Time: All inquiries via email or phone are typically answered within 24–48 hours on business days.
Problem Resolution: Our customer service team is empowered to resolve issues, provide solutions, and guide customers through returns, exchanges, or product inquiries efficiently.
Communication: We maintain clear and transparent communication with our customers throughout every stage of the service process.
3. Services Provided
Our company offers a comprehensive range of services, including:
Product Support: Guidance on product selection, usage instructions, and maintenance advice.
Order Assistance: Help with placing orders, tracking shipments, and managing returns or exchanges.
Technical Support: Assistance with any technical issues related to our products.
Customized Solutions: We work with clients to provide tailored solutions where applicable, ensuring products meet specific needs or requirements.
4. Quality Assurance
We strive to ensure every service interaction meets high-quality standards:
All team members follow standardized procedures to maintain consistency and reliability.
We monitor customer feedback to continuously improve our service quality.
Any complaints or issues are thoroughly investigated and addressed promptly to maintain customer satisfaction.
5. Training and Development
Our team regularly participates in training programs to enhance skills, product knowledge, and customer service capabilities.
We encourage continuous learning and innovation to ensure we remain at the forefront of industry standards and best practices.
6. Contacting Our Team
For any questions, assistance, or service inquiries, customers may contact us:
Email: awen900227@163.com
Phone: +86 18689468918
Address: 4F, H146, 11 Tangdong East Road, Tianhe District, Guangzhou, China