Guangzhou Jinshuo Bo Technology Co., Ltd. (“we,” “our,” or “us”), located at 4F, H146, 11 Tangdong East Road, Tianhe District, Guangzhou, China, is committed to providing timely and reliable shipping services for all orders. This Shipping Policy outlines the procedures, delivery times, costs, and responsibilities related to the shipment of products purchased from us.
1. Shipping Methods and Carriers
We use a variety of trusted carriers, including express couriers, postal services, and logistics partners, to deliver orders both domestically and internationally. The available shipping options and carriers are provided at checkout and may vary based on your location, order size, and delivery urgency.
2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Custom or personalized orders may require additional processing time, which will be indicated on the product page.
Orders placed on weekends or public holidays will be processed on the next business day.
3. Shipping Costs
Shipping costs are calculated based on destination, package weight, and selected shipping method.
Free shipping promotions may apply for certain orders or regions; please refer to our website for current offers.
Any applicable customs duties, taxes, or import fees for international shipments are the responsibility of the customer.
4. Delivery Times
Domestic Orders: Delivery typically takes 3–7 business days, depending on the shipping method and destination within China.
International Orders: Delivery times vary depending on the destination country, customs clearance, and chosen shipping method. Typical delivery is 7–21 business days.
Delivery times are estimates and may be affected by factors beyond our control, including carrier delays, customs inspections, or extreme weather.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the status of your shipment in real-time.
If you encounter any issues with tracking or delivery, please contact our customer service team immediately.
6. International Shipping and Customs
For international shipments, customers are responsible for customs duties, taxes, and import fees imposed by their country.
We recommend checking your local customs regulations before placing an order.
Delays caused by customs inspections are beyond our control and may extend delivery times.
7. Lost, Damaged, or Delayed Shipments
If your package is lost or damaged during transit, please contact us immediately with order details and supporting documentation (e.g., photos).
We will work with the carrier to investigate and resolve the issue, which may include replacement, repair, or refund depending on the circumstances.
We are not liable for delays caused by factors beyond our control, such as natural disasters, strikes, or carrier disruptions.
8. Shipping Restrictions
Some products may have shipping restrictions due to local laws, regulations, or carrier limitations.
Orders containing restricted items may be canceled or require alternative shipping arrangements.
9. Contact Us
For questions, concerns, or assistance regarding shipping, tracking, or delivery, please contact us:
Email: awen900227@163.com
Phone: +86 18689468918
Address: 4F, H146, 11 Tangdong East Road, Tianhe District, Guangzhou, China