Guangzhou Jinshuo Bo Technology Co., Ltd. (“we,” “our,” or “us”), located at 4F, H146, 11 Tangdong East Road, Tianhe District, Guangzhou, China, values customer satisfaction and is committed to providing clear and fair return and exchange procedures. This Return & Exchange Policy explains the conditions, procedures, and requirements for returning or exchanging products purchased from us.
1. Eligibility for Returns and Exchanges
To qualify for a return or exchange:
Items must be unused, in their original condition, and in the original packaging.
Proof of purchase, such as an order confirmation or receipt, is required.
Requests for returns or exchanges must be made within 30 days from the date of delivery unless otherwise stated.
Certain items, including personalized, perishable, or non-returnable products, are not eligible for returns or exchanges.
We reserve the right to refuse any return or exchange that does not meet these conditions.
2. Initiating a Return or Exchange
To start a return or exchange:
Contact our customer service team via awen900227@163.com or +86 18689468918 with your order number and reason for the return or exchange.
Our team will provide a Return Authorization Number and detailed instructions for shipping the item back to us.
Unauthorized returns sent without prior approval may be refused or delayed.
3. Return Shipping
Customers are responsible for shipping costs unless the return is due to our error or a defective product.
We recommend using a trackable shipping method to ensure safe delivery.
Risk of loss or damage during return shipping is borne by the sender until the item is received and inspected by us.
4. Refunds
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed within 7–14 business days via the original payment method.
Original shipping fees are non-refundable except in cases of defective or incorrect items provided by us.
5. Exchanges
If you request an exchange, please indicate the desired replacement item when contacting customer service.
Exchanges are subject to product availability. If the replacement is unavailable, a refund may be issued instead.
The same rules for eligibility, return shipping, and inspection apply to exchanges.
6. Damaged or Defective Products
If an item arrives damaged or defective, please contact us immediately with photos and a detailed description.
We will provide a replacement, repair, or refund depending on the circumstances.
We may request the return of defective items for inspection.
7. International Returns
International customers are responsible for all customs duties, taxes, and shipping fees associated with returns or exchanges.
Processing times may vary due to international shipping and customs procedures.
8. Non-Returnable Items
The following items cannot be returned or exchanged:
Customized or personalized products
Perishable goods, such as food or plants
Gift cards or vouchers
Items damaged due to misuse, negligence, or improper handling
9. Contact Us
For questions or assistance regarding returns and exchanges, please contact:
Email: awen900227@163.com
Phone: +86 18689468918
Address: 4F, H146, 11 Tangdong East Road, Tianhe District, Guangzhou, China
This Return & Exchange Policy is designed to ensure transparency, fairness, and customer satisfaction, while providing clear guidance on procedures, responsibilities, and rights related to returns and exchanges.