1. What materials are your luggage made of?
Our luggage is crafted from high-quality materials, including durable polycarbonate, ABS, and premium fabric. These materials ensure your luggage is lightweight, impact-resistant, and long-lasting.
2. Do your suitcases come with a warranty?
Yes, all our luggage products come with a 1–3 year limited warranty depending on the model. The warranty covers manufacturing defects and hardware failures but does not cover damage caused by airlines or improper handling.
3. Are the suitcases TSA-approved?
Most of our hard-shell and soft-shell suitcases feature TSA-approved combination locks, allowing airport security to open and inspect your luggage without damaging it. Always check the product description for TSA-lock details.
4. Can I expand my suitcase for extra packing space?
Many of our luggage models come with expandable compartments. These zippers increase packing space by 15–25%, perfect for souvenirs or extra clothing on your travels.
5. How do I clean and maintain my luggage?
Hard-shell luggage: Wipe with a damp cloth and mild soap. Avoid abrasive cleaners to prevent scratches.
Soft-shell luggage: Spot clean with water and mild detergent. Regularly check zippers and handles for wear.
Store luggage in a cool, dry place when not in use.
6. Are replacement parts available?
Yes, we provide replacement wheels, handles, and zippers for most luggage models. Please contact our customer service team with your model number and part requirements.
7. How do I choose the right suitcase size?
Carry-on (20–22 inches): Suitable for short trips (1–3 days) and fits most airline cabin requirements.
Medium (24–26 inches): Ideal for 4–7 day trips.
Large (28–30 inches): Best for long vacations or family trips. Always check airline baggage policies for size limits.
8. Can I track my order after purchase?
Yes, once your order is shipped, we will provide a tracking number via email so you can monitor delivery progress in real-time.
9. What is your return and exchange policy?
We accept returns or exchanges within 30 days of delivery if the luggage is unused, in original condition, and with proof of purchase. Certain items may be non-returnable, such as personalized luggage. Please see our Return & Exchange Policy for full details.
10. Do you offer international shipping?
Yes, we ship to most countries worldwide. International customers are responsible for customs duties, taxes, and shipping fees. Delivery times vary depending on location.
11. Are your luggage products lightweight for easy travel?
Yes, our suitcases are designed with lightweight yet durable materials, making them easy to carry while maximizing packing space.
12. How can I contact customer service?
For any inquiries about products, orders, or warranty claims, please contact us:
Email: awen900227@163.com
Phone: +86 18689468918